The holiday season can be a great opportunity for being with family and friends, taking some time off work, and eating a lot of delicious food. One thing that allows many small business owners to do this are answering services.
This is especially true in industries where an emergency could occur suddenly, requiring you to take a time out from the festivities to handle an important issue.
IT professionals and HVAC personnel are two businesses that come to mind. A lawyer answering service is another example, as legal problems can occur at any time.
As we get further into December, it is a good idea to ensure your answering service holiday hours of operation do not deviate from their normal hours. Gaps in service can end up causing myriad problems for you, your customers, and your staff.
Thankfully, most call centers these days are open 24 hours a day, 365 days a year. Our answering service in Paterson NJ is no exception, of course. We are fully staffed every day and night, and have been around for long enough to know exactly what to expect in terms of calls.
The bottom line is that we feel that a B2B service cannot fall short during times when clients need it most. Our clients know their calls will be answered as reliably as ever during the holidays.