Virtual Receptionist Services Make Good Financial Sense
Thanks to call center services, even small businesses can have access to professional support. One of these services is known as a virtual receptionist, which is exactly what it sounds […]
What are Order Taking Services?
We have all ordered pizzas for home delivery, but have you ever wondered how the ordering system works? It is for not only pizzas; many things can be processed in […]
Problems with Indexing Dynamic Web Content in the Travel Industry
If you were to visit a site such as Expedia or Travelocity, you can easily access databases listing available hotel rooms in Las Vegas, as well as sort them by […]
Remember AOL Free Trial CDs?
I remember when I first started using the internet. It was the early 90′s and I was in grade school at the time. We had a laptop with around 2 […]
Foreign Call Centers, Airlines, and Frustration
The debate over domestic vs. “foreign” or “overseas” call centers has been around for decades now, as they have become increasingly popular. In many ways, I feel that consumers take […]
Using Twitter with a Modified Rotary Phone
I just read an article over at The Creators Project blog about an Instructables project that turns an ordinary, old fashioned rotary phone into a device that can automatically send […]
New Congressional Bill Targets Companies That Outsource Call Centers
New Congressional Bill Targets Companies That Outsource Call Centers
Although outsourcing has been a major topic of discussion in politics for some time now, there is now a bill in congress specifically targeted at discouraging businesses from outsourcing their call centers. It is interesting to note who this law would and would not apply.The full text of the bill can be found here in PDF format.
